Returns Policy



Change of mind return policy

If you’ve had a change of heart about a product you’ve purchased online or in-store, you have up to 30 days from the date of receipt to return or exchange your product, subject to the below:

If you’ve had an allergic reaction to a product, please take a photo and discontinue use of the product immediately. We’ll provide a refund or exchange for reactions to products, provided you’ve used less than 30% of the product.

How long would refund normally takes?

Generally, online refunds and exchanges take 3 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for your funds to be visible in your account. If further information is required from us regarding the return of your refund/exchange, this will affect the processing timeframe.

HOW do customers return items?

Products purchased online: Free returns are available within Australia for online orders. Online orders cannot be returned or exchanged in-store. Please contact us, providing your order number and the details of the product you would like to return, and our Customer Service team will provide you with return shipping details. Then, simply follow the below steps to lodge your free return:

 

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